Terms and Conditions
Warranty Policy
Our warranty policy is simple. We offer a lifetime replacement warranty policy on all of our (AJC) products. This lifetime warranty extends only to the original owner of AJC Products as noted in the original order, and it is not transferable to the next owner or purchaser of installation or vehicle into which the product was installed. Product damage by acts such as natural disasters, vehicle collisions and such are not covered.
The warranty for non-AJC products follows the specific manufacturers policy.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subject to a 20% restocking fee.
Some products are built to order and have long production lead times. There is a 20% order cancellation fee for all orders after 3 business days if the product has not already shipped.
Custom and special order Products (including, but not limited to, custom valved and/or custom built shocks) are not returnable, and orders placed for such items cannot be canceled once the order has been processed. Custom and special order items typically take longer to ship and cannot be guaranteed to be delivered by any specific date.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Some products are built to order and have long production lead times. There is a 20% order cancellation fee for all orders after 3 business days if the product has not already shipped.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@aidenjamescustoms.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@aidenjamescustoms.com and send your item to: Aiden James Customs 1010 S Hathaway St, Unit D. Santa Ana, CA 92705.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Aiden James Customs 1010 S Hathaway St, Unit D. Santa Ana, CA 92705
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.